Create a 5–10 minute recorded presentation, detailing the results of the balanced scorecard analys

  

Create a 5–10 minute recorded presentation, detailing the results of the balanced scorecard analysis and making recommendations for quality improvement and risk reduction. Your presentation material should be 10–12 slides in length.Note: The assessments in this course build upon each other, so you are strongly encouraged to complete them in a sequence.Applying the balanced scorecard to a health care organization can help managers uncover potential risks. It will also help them to fully analyze the organization from multiple perspectives.By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:Competency 2: Apply a risk-management model or framework to a specific risk-management priority.Present recommendations on each facet of the balanced scorecard model.Competency 3: Analyze the process and outcomes of a care quality- or risk-management issue.Use balanced scorecard concepts to analyze key performance indicators and measures associated with a specific risk-management issue.Competency 5: Communicate in a manner that is scholarly, professional, and consistent with expectations for professionals in health care administration.Create a persuasive presentation tailored to a specific audience.Communicate clearly in a limited time frame
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Balance Scorecard
Your Name
Assessment 4
MHA-5014
Organization
• Provide a brief description of the organization
Structure, Mission, Vision Analysis
Finances, Internal Processes, Learning &
Growth, & Customer Satisfaction
Evidence-Based & Best-Practice
Recommendations
Organization’s Values
7/22/2019
Balanced Scorecard Presentation Scoring Guide
Balanced Scorecard Presentation Scoring Guide
CRITERIA
NONPERFORMANCE
Present
recommendations on
each facet of the
balanced scorecard
model.
BASIC
PROFICIENT
DISTINGUISHED
Does not present
recommendations
on each facet of
the balanced
scorecard model.
Presents recommendations on
each facet of the balanced
scorecard model, but the
recommendations are either
not realistic or is not
supported by available
information.
Presents
recommendations
on each facet of
the balanced
scorecard model.
Presents
recommendations on
each facet of the
balanced scorecard
model and justifies the
recommendations by
citing relevant peerreviewed sources.
Use balanced
scorecard concepts
to analyze key
performance
indicators and
measures associated
with a specific riskmanagement issue.
Does not use
balanced
scorecard
concepts to
analyze key
performance
indicators and
measures
associated with a
specific risk
management
issue.
Uses balanced scorecard
concepts to analyze key
performance indicators and
measures associated with a
specific risk management
issue, but the performance
indicators are either not key or
are not clearly associated with
the risk management issue.
Uses balanced
scorecard
concepts to
analyze key
performance
indicators and
measures
associated with a
specific risk
management
issue.
Uses balanced
scorecard concepts to
analyze key performance
indicators and measures
associated with a
specific risk
management issue and
indicates the acceptable
ranges for the
performance indicators
and measures.
Create a persuasive
presentation tailored
to a specific
audience.
Does not create a
persuasive
presentation
tailored to a
specific audience.
Creates a presentation
tailored to a specific audience,
but the presentation is either
not persuasive or does not
clearly address the interests of
the specific audience.
Creates a
persuasive
presentation
tailored to a
specific audience.
Creates a persuasive
presentation tailored to a
specific audience and
clearly describes the
interests of the audience
and how those interests
are addressed.
Communicates, but the
message is either vague or is
not completed in the given
time frame.
Communicates
Communicates clearly in
clearly in a limited a limited time frame and
time frame.
concludes with a concise
and convincing
summary.
Communicate clearly Does not
in a limited time
communicate
frame.
clearly in a limited
time frame.
https://courserooma.capella.edu/bbcswebdav/institution/MHA-FP/MHA-FP5014/190700/Scoring_Guides/a04_scoring_guide.html
1/1
Overview
Create a 5–10 minute recorded presentation, detailing the results of the balanced
scorecard analysis and making recommendations for quality improvement and
risk reduction. Your presentation material should be 10–12 slides in length.
Note: The assessments in this course build upon each other, so you are strongly
encouraged to complete them in a sequence.
Applying the balanced scorecard to a health care organization can help managers
uncover potential risks. It will also help them to fully analyze the organization from
multiple perspectives.
By successfully completing this assessment, you will demonstrate your proficiency
in the following course competencies and assessment criteria:



Competency 2: Apply a risk-management model or framework to a specific riskmanagement priority.
• Present recommendations on each facet of the balanced scorecard model.
Competency 3: Analyze the process and outcomes of a care quality- or riskmanagement issue.
• Use balanced scorecard concepts to analyze key performance indicators and
measures associated with a specific risk-management issue.
Competency 5: Communicate in a manner that is scholarly, professional, and
consistent with expectations for professionals in health care administration.
• Create a persuasive presentation tailored to a specific audience.
• Communicate clearly in a limited time frame.
Content
At Capella, we use scorecards to evaluate everything from learner satisfaction to
faculty performance, as well as our operating structures. Your workplace
organization probably has a scorecard.
Developing awareness and skills in constructing and interpreting balanced
scorecards can increase your value as an employee. There are related resources in
this course that needs to be saved and updated for future use in the workplace. Read
further in the Assessment 4 Context [PDF] document, which contains important
information about the following topics related to the balanced scorecard:
• Definition of the Balanced Scorecard.
• Using the Scorecard in the Health Care Industry.
• The Four Perspectives.
Reference
Plowman, N. (2014). Writing a cost-benefit analysis. Retrieved from
http://www.brighthub.com/office/project-management/articles/58181.aspx
Questions to Consider
As you prepare to complete this assessment, you may want to think about other
related issues to deepen your understanding or broaden your viewpoint. You are
encouraged to consider the questions below and discuss them with a fellow
learner, a work associate, an interested friend, or a member of your professional
community. Note that these questions are for your own development and
exploration and do not need to be completed or submitted as a part of your
assessment.








What is the overall purpose of using a scorecard?
How are scorecards typically used in business?
What positive potential do scorecards add to organizations?
How would you frame a balanced scorecard for use in health care?
What are the four key elements of a balanced scorecard?
What does the term balanced scorecard mean?
What types of limitations do scorecards have?
How does Six Sigma differ from a balanced scorecard?

Assignment Instruction
Preparation
Select a health care organization that has readily available data for the four
categories from Kaplan and Norton’s 1996 model. Those categories are:
Financial performance measures.
Internal business processes.
• Learning and growth.
• Customer satisfaction.
You may wish to select your employer; however, please do not disclose
proprietary data without prior written consent from your employer. You may wish
to review the websites of large global organizations to research case study
articles on best practices for organizations.


Instructions
PowerPoint Slides
To complete this assessment, you will develop a PowerPoint presentation with
10–12 slides that describes how you would apply a balanced scorecard to your
selected organization. Include the following in your PowerPoint presentation:




A brief description of the organization you selected.
Your balanced scorecard analysis of the organization, including how vision
and strategy connect to the four balanced scorecard elements.
Four recommendations for the organization.
At least one APA-formatted in-text citation and accompanying, congruent
APA-formatted reference.
Audio Recording
Use Kaltura, or another instructor-approved alternative technology, to record
yourself presenting your balanced scorecard PowerPoint slides. Before you
begin recording, you may find it beneficial to write a script or detailed outline that
you can refer to as you record.
Your recorded presentation should be no more than 10 minutes in length and
should include the following:
A two-minute introduction.
• The four elements of a balanced scorecard for the organization.
• Four area recommendations for the organization.
• A two-minute conclusion.
Include the notes or script of your audio recording. You may choose to include
this in the form of the completed Notes section of the PowerPoint presentation
slides, as a script you may have used when you created your recording, or in the
form of a detailed outline. This will serve to clarify any insufficient or unclear
audio.

Note: If your notes are not included in the PowerPoint presentation itself, attach
them in a separate document along with the other presentation elements.
Additional Requirements






Written communication: Written communication should be free from errors
that detract from the overall message.
APA formatting: Resources and citations should be formatted according to
APA style and formatting guidelines.
Number of resources: At least one APA-formatted in-text citation and
accompanying, congruent APA-formatted reference.
Length: The PowerPoint presentation should contain 10–12 slides.
Duration of audio recording: Maximum of 10 minutes.
Font and font size:
o
o
o
Headline type should be 24–28 points.
Bullet or body type should be 14–18 points for readability.
Avoid decorative type; use Arial or Times.

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