Create a 2-4 page paper that describes personal and professional growth experienced throughout the M


Create a 2-4 page paper that describes personal and professional growth experienced throughout the MBA program and BetterUp coaching and includes an action plan around three personal or professional goals.IntroductionIn our modern world, technology is changing at a tremendously fast pace, and new knowledge is being created in virtually every field daily. With this continuous knowledge creation it is impossible to remain static in your growth and expect to be continually successful. In other words, to stay relevant and effective in the workplace you must always be learning and growing.Earning your MBA has helped develop you as a business leader, providing you with a tremendous amount of skills and an amazing business foundation. At this point you are ready to go out into the world and be an effective business leader. Yet, it is important to remember that this is the start of your journey, not the end.You have also learned that knowledge is power, that growth is necessary, and that you must actively work to keep pace with the world around you. You must have a growth mindset and become a lifelong learner to ensure your continued success throughout your career and life. You must constantly be growing as a person and as a leader. In this assessment you will reflect on your MBA journey and your capstone journey. You will consider how getting to know your strengths has been of value to you, how the BetterUp coaching has helped you to better understand, utilize, and build upon your strengths, and how you can continue to improve upon those strengths, setting goals to propel you into the future.PreparationBefore completing this assessment you should have:
Completed the initial BetterUp assessment in Assessment 2.
Completed at least one BetterUp coaching session.
Assessment DescriptionWrite a paper that summarizes how your strengths—as identified in the BetterUp leadership assessment and improved through your coaching—helped you to create an effective capstone project. Reflect upon how you have grown in this program, in the course, and through your coaching. Discuss how you have applied your strengths and how you would apply those strengths further to enact the recommendations you made in your capstone paper if you worked for that organization. Finally, create some future growth goals for yourself and a brief plan of how you will achieve those goals.Your paper should address these items:
Describe how you have grown in the MBA program, in the course, and through the coaching.

What was your experience while completing the capstone?
How did the capstone allow you to demonstrate the outcomes of the MBA program?
Was there anything new you learned during research and writing?

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Discuss how you applied your strengths toward completion of the capstone project.

How did you use the leadership strengths assessment results and coaching to help with completing the capstone?

Discuss how you would apply your leadership strengths if your capstone project recommendations were implemented in the organization.

In your capstone, you made recommendations for your selected company. Considering those recommendations, if you worked for that company how might you use your strengths to affect this change?
Reflecting on your BetterUp strengths assessment, would you have any new recommendations based on your personal strengths?
How might you leverage your own strengths to implement your recommendations?
What new strengths, based on the whole person model, might you want to develop to help you implement your recommendations most effectively?

Create an action plan for at least three future-growth goals.

What are three goals that can support your continuing development into the future?
How will you apply a growth mindset and what you learned about leadership and your own leadership strengths to stay relevant in the field, meet career goals, et cetera?
What are the steps you will take to achieve your goals?
How will you support your goals for when you have graduated from the MBA program?

Your reflection and goal-setting paper should be organized with these sections:
Include an introduction.
The body of your paper should have these headings, at minimum: Reflection, Applying My Strengths, and Future Goals.
Include a conclusion.
Submission Requirements
Style: Your paper should be written in professional style and follow the corresponding MBA Academic and Professional Document Guidelines (located in the MBA Program Resources), including single-spaced paragraphs.
Communication: Ensure written communication is free of errors that detract from the overall message and quality.
APA guidelines: Format your citations according to current APA style.
Resources: Reference your BetterUp strength assessment results and coaching.
Length: Your paper should be between 2–4 pages, single-spaced.
Font and font size: Use 12 point, Times New Roman.
EvaluationBy successfully completing this assessment, you will demonstrate your proficiency in the following course competencies through corresponding scoring guide criteria:
Competency 4: Apply innovative, strategic, and sustainable approaches to business practice and planning.

Discuss the application of one’s strengths toward completion of the capstone project.
Discuss the application of one’s strength areas if the capstone project recommendations were implemented in the organization.
Competency 5: Lead and collaborate in virtual, global, and culturally diverse environments.

Describe one’s growth in the MBA program, in the course, and through the coaching.
Create an action plan for at least three future-growth goals.

Competency 7: Communicate clearly and effectively in a business environment.

Write coherently to support a central idea with correct grammar, usage, and mechanics as expected of a business professional.Criteria

Describe one’s growth in the MBA program, in the course, and through the coaching.
Does not describe one’s growth in the MBA program, in the course, or through the coaching.
Describes the growth experienced; however, only reflects on only one of these experiences: the MBA program, the course, or the coaching.
Describes one’s growth in the MBA program, in the course, and through the coaching.
Describes one’s growth in the MBA program, in the course, and through the coaching; provides examples and anecdotes to support the reflection.

Discuss the application of one’s strengths toward completion of the capstone project.
Does not discuss the application of one’s strengths toward completion of the capstone project.
Discusses the application of some of one’s strengths toward completion of the capstone project, or the application of strengths is not relevant to the completion of the capstone project.
Discusses the application of one’s strengths toward completion of the capstone project.
Discusses the application of one’s strengths toward completion of the capstone project; incorporates BetterUp assessment results and coaching to connect application of strengths.

Discuss the application of one’s strength areas if the capstone project recommendations were implemented in the organization.
Does not discuss the application of one’s strengths areas to implementation of recommendations in the organization.
Discusses the application of one’s strength areas if the capstone project recommendations were implemented in the organization; however, the discussion does not make a strong connection between strengths and recommendations.
Discusses the application of one’s strength areas if the capstone project recommendations were implemented in the organization.
Discusses the application of one’s strength areas if the capstone project recommendations were implemented in the organization; elaborates with examples in connection with the recommendations.

Create an action plan for at least three future-growth goals.
Does not create an action plan for future-growth goals.
Creates an action plan for future-growth goals; however, does not include at least three goals.
Creates an action plan for at least three future-growth goals.
Creates an action plan for at least three future-growth goals; incorporates resources such as BetterUp assessment results/coaching, growth mindset, the Career Center, et cetera.

Write coherently to support a central idea with correct grammar, usage, and mechanics as expected of a business professional.
Does not write coherently nor use grammar and mechanics as expected of a business professional; writing has major errors.
Writes somewhat coherently to support ideas, but writing has some grammar, mechanics, or other errors that detract from credibility as a business professional.
Writes coherently with minimal or minor errors to support a central idea with correct grammar, usage, and mechanics as expected of a business professional.
Writes coherently to support a central idea with correct grammar, usage, and mechanics as expected of a business professional; writing is free from errors and formatted appropriately for the purpose or audience.


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Annotated Outline
Tamicka Summerville
Class: MBA Capstone Experience
Annotated Outline
The study will be limited to customers of General Motors Company (GMC). The primary
reason for focusing on this firm is due to the reduced demand due to increased competition from
companies that know their customers. The current capstone project topic will have various
components, with each providing the necessary information about the research. The area of
interest in this study will be on the lack of awareness of GM about their customers, and the focus
will be on the challenges the company encounters. The study will provide an insight into specific
research outcome, which includes factors that hinder GM from knowing their clients and its
implication as well as recommendation for improvement.
The focus of this study will be on the challenges facing General Motors Company.
Specifically, it will discuss the inability of GM to recognize the needs of its customers and its
impact on the enhancement of competitive advantage in the automotive industry. An
organization that does not know its customers finds it challenging to manufacture new design
products that meet the preferences of the consumers. Thus, GM will be useful in this capstone
because it will allow for the analysis of the problem that entails the lack of awareness on their
customers and some of the evidence-based recommendations that can be useful to the company.
Statement of Scope
This section will outline the deliverables of the project as well as the identification of
critical success factors, assumptions, and constraints.
PESTEL Analysis
This framework will be critical in analyzing and monitoring the macro-environment
factors that have impacted on GM. In the case of GM, PESTEL will help in revealing different
threats and opportunities that are significant in the sector. It will help in recommending the
strategies that the organization should adopt to exploit opportunities in the external environment.
SWOT Analysis
The SWOT model will help in the identification of critical internal and external strategic
factors. The business strength and weakness will determine whether the firm has the capabilities
of addressing the issue of not knowing its customers. For instance, considering the SWOT
factors is critical in ensuring a proper fit between the actual business condition of GM and the
strategies (Ghazinoory et al., 2011). Such alignment will promote effectiveness, streamlining,
and reduction of success barriers when implementing strategies to increase awareness about their
VRIO Analysis
It will outline the resources of GM that are critical during recommendation. The
evaluation of organization resources will increase the understanding of its competitive advantage
or weaknesses (Holdford, 2018).
Discussion of the Proposal
Importance of Market Focus
This section will discuss the need for conducting a market focus for GM. It will include
discussion of the general dynamics in the marketplace and the impact on the business. A study
by More (2009), will be critical at this point as it not only discusses the importance of market
focus in the current market but also outlines the case of General Motors and the implications for
having limited knowledge about the customer needs.
GM’s Long-Term Strategy and Business Plan
It will provide an insight into the goals and objectives of the company as well as how the
product line is one of the factors that expose GM to failure. It will look at the current products of
the company compared to those of competitors.
Action Plan
It will include the identification of both internal and external factors that contribute to the
current issue at General Motors Company. It will discuss the strengths of the organization as well
as the opportunities in the external environment (Voiculet et al., 2010).
The objective is to assess the ability of GM to use its internal resources to address the
existing problem. The opportunities in the external environment will give an insight into the
improvement of the viability of the company. The purpose is to align external opportunities with
internal strengths to address the weaknesses and threats.
Operational Plans
It will discuss different levels that serve a specific function. It will demonstrate the
linkage between the approaches adopted by GM and the goals achieved.
This part of the study will outline the task assignments and roles of each employee in
solving the current issues facing the firm. For instance, if GM decides to put in place a client
satisfaction strategy, the organization has to complete certain factors for the event to be
It will discuss the broad action-oriented items that General Motors Company should
implement for the achievement of the general objectives. A study by Agarwal & Kapoor (2014)
will provide critical information on the strategies GM can use to attract and retain its customers
in the long run.
Ethical Considerations
This part will discuss the standards and norms for conduct during the research. It includes
discussion on the originality and authenticity of the study. It will comprise a statement that
affirms that the research does not pertain to copyright infringement case for enhancement of
originality and authenticity of the knowledge on the topic under investigation (Vicinus & Eisner,
Leadership and Collaboration Considerations
This section will start by identifying leadership strengths, as indicated in the outcomes of
the BetterUp assessment. It will begin by identifying the program outcomes and how the project
will help in fulfilling them. For instance, the focus strength will serve as a gateway to problemsolving, in-depth analysis of the issue, and critical thinking. It can promote a better
understanding of the topic under study. Thus, the study will discuss how the focus will help in
the achievement of outcomes related to the application foundational knowledge and an
understanding of business systems, processes, and technology within and across core disciplines
(Serdyukov, 2017).
1. General Motors should ensure that they always put customers at the center. It includes
analyzing the needs and preferences of their consumers by providing consumer-centric
services as well as superb customer service (Helper & Henderson, 2014).
2. Increasing their availability on social media. It should put in place a platform for direct
feedback from their consumers (Colias, 2019). Social media presence is critical in the
provision of an easier way that helps the customers to connect with the business and an
avenue for knowing if there is a problem.
3. Ensure the management of complaints and compliments of the customers. Conducting
such reviews is vital in the development of pro-active measures to understand the needs
of the consumers. It will provide essential information on the changes in preferences of
the customers and how to manufacture products that meet them.
4. Continuous survey of the customers. Online or field surveys feedback will indicate the
level of satisfaction with GM’s products; hence, the determination of the products and
services that require improvement. It will also give an insight into the percentage of the
consumers satisfied with the current features of the products. Conducting a market focus
will ensure General Motors Company is aware of its customers.
Agarwal, B., & Kapoor, N. (2014). Impact of Marketing Strategies on Customer Satisfaction in Insurance
Sector. Pranjana: The Journal of Management Awareness, 17(1).
Ghazinoory, S., Abdi, M., & Azadegan-Mehr, M. (2011). SWOT methodology: a state-of-the-art review
for the past, a framework for the future. Journal of business economics and management, 12(1), 24-48.
Holdford, D. A. (2018). Resource-based theory of competitive advantage–a framework for pharmacy
practice innovation research. Pharmacy Practice (Granada), 16(3).
Serdyukov, P. (2017). Innovation in education: what works, what doesn’t, and what to do about it?
Journal of Research in Innovative Teaching & Learning, 10(1), 4-33.
Vicinus, M., & Eisner, C. (2009). Originality, Imitation, and Plagiarism: Teaching Writing in the Digital Age.
Ann Arbor, MI: University of Michigan Press.
Voiculet, A., Belu, N., Parpandel, D. E., & Rizea, I. C. (2010). The impact of external environment on
organizational development strategy. MPRA Paper No. 26303. Retrieved from
Tamicka’s Whole Person Strengths
May 3, 2019
About This Report
Start your coaching journey off on the right foot!
Your Whole Person Strengths Report is a starting point in increasing your self-awareness and to
begin your work with your coach. Calculated from your responses on the Whole Person
Assessment, this report provides insight into your baseline level on each of the 25 Whole Person
Skills, concepts backed by strong research evidence to supporting personal Thriving and
Inspiring others. This valuable tool is step one on a successful coaching journey:
Chart Your Starting Point
Use this report to gain insight into your current level on each of the 25 Whole Person Skills.
Scope Out Your Goals
Your coach will guide you in interpreting your report as a lens for identifying both your strengths
and potential blockers to aid in setting your goals.
Create an Action Plan
The Whole Person Strengths Report is a forward-thinking tool, intended to help you orient your
development today so you can drive your potential tomorrow.
Now let’s dive into your results!
Your Whole Person Strengths
These are your starting top 5 Whole Person Skills, measured before coaching

Growth Mindset
Thriving as an Individual
You believe that if you put in the time and effort, you can develop the skills you need to
succeed. People with a growth mindset tend to achieve more than those with a Fixed
Mindset, because they put more into learning. Those with growth mindset:

Believe abilities are developable and not something you are born with
See challenges as opportunities for growth
Learn from feedback

Thriving as an Individual
You can tune in, ignore distractions and cancel noise. Strong and steady, you are able to
stay on a single task, which helps you work productively and get a lot done. You might find
that you:

Are able to keep your mind from wandering
Focus on the most important tasks at hand
Consider aspects of your job to be highly stimulating

Sense of Control
Thriving as an Individual
You feel a strong sense of control in your life, and believe that your mindset, determination
and actions, rather than outside factors, drive your success. Your sense of control gives you
the confidence to take risks and follow through so you can achieve what you want in life.
You might typically:

Feel that you can achieve challenging goals
Confidently navigate the day to day with a high level of self-esteem
Seek goals that constantly raise the bar for performance

Thriving as an Individual
You are calm and centered, which is a testament to your ability to cope with stress. You
take care of yourself, so that you can perform at your best. People with the strength of calm
have been found to have increased focus, well-being and physical health. You may find

Are able to stay focused and keep important items top of mind
Are aware of your stress levels and how to manage them
Know how to channel stress effectively for performance

Thriving as an Individual
You have the ability to get “in the zone” at work. Balancing your skills with the challenges
you take on allows you to become fully immersed in your work, be creative, and love what
you do. Those with a flow as a strength:

Can focus for long periods of time on a single project
Might lose track of time when they’re particularly absorbed
Enjoy periods of uninterrupted work
Tip: Consider how you use your strengths. Do you need to dial them up or do you over-rely on
them? Discuss this in session with your coach.
Reveal your full Whole Person Strengths Report
Your Full Whole Person Strengths Report
Emotional Regulation
Thriving as an Individual
Emotional regulation is the ability to effectively manage our emotional states, particularly when
emotions run high.
Thriving as an Individual
Engagement is being personally connected, motivated, and energized at work.
Thriving as an Individual
Mindfulness is attending to the present moment rather than the past or future.
Thriving as an Individual
Purpose is the belief that our work is important and that we are contributing to a mission that is
personally meaningful.
Thriving as an Individual
Resilience is the ability to bounce back from setbacks, stress, and unexpected events.
Thriving as an Individual
When we experience energy we find our work invigorating and don’t often feel drained or
Problem Solving
Inspiring as a Leader
Problem Solving is the ability to resolve problems creatively and strategically by collecting
information and identifying the best path forward.
Open Communication
Inspiring as a Leader
Open communication is the ability to successfully facilitate open dialogue and information
sharing among your coworkers.
Risk Tolerance
Thriving as an Individual
Risk tolerance is the willingness to risk mistakes and failure in pursuit of innovation and growth.
Inspiring as a Leader
Coaching is providing insight and resources to support the growth and development of others.
Inspiring as a Leader
Motivating is getting others excited about their work and cultivating a sense of passion and
purpose in others.
Building Relationships
Inspiring as a Leader
Positive relationships are trusting personal relationships with co-workers.
Encouraging Ownership
Inspiring as a Leader
Encouraging ownership is allowing others to make decisions and to control how they do their
Inspiring as a Leader
Alignment is the ability to coordinate people and resources so that everyone is working towards
a common goal.
Trust Climate
Inspiring as a Leader
Trust climate is a working environment where everyone feels they belong and can be honest.
Thriving as an Individual
Values are the core beliefs that guide our decisions and how we choose to live our lives.
Inspiring as a Leader
Participation is getting everyone to speak up and contribute so that the best ideas emerge.
Inspiring as a Leader
Feedback is the ability to communicate key information to help track progress and improve the
performance of others.
Inspiring as a Leader
Influence is the ability to get other people on board with your ideas using effective persuasive
Inspiring as a Leader
Recognizing is celebrating and rewarding the high quality work of others.
How to Interpret Your Whole Person Strengths

Thriving as an Individual
The psychological resources that help you learn, adapt, and connect with others.

Inspiring as a Leader
Leadership skills that have been shown to help you drive innovation, employee
engagement, and business results.

Scores are based on a standardized 60 point scale, with 60 being the highest and 30 the
41-60: Strength
21-40: Potential strength
0-20: Development area

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