After you chose your scenario (A or B), compose a paper that addresses the elements listed below. Ex

  

After you chose your scenario (A or B), compose a paper that addresses the elements listed below. Explain the role of knowledge management systems.Explain what is meant by expert systems.Explain what is meant by content management systems.Discuss how the business in the selected scenario could benefit from an expert system and a content management system, and provide two examples for each type of system.Discuss how the business in the selected scenario could benefit from business intelligence, and provide two examples of these benefits.Discuss how the business in the selected scenario can use social media to not only obtain information and knowledge but to share it as well, and provide two examples of how the business might use social media information systems. Scenarios have been uploaded.
information_systems_management___unit_v___scenario.docx

unit_v_announcement_1_.pdf

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Choose one of the scenarios below (A or B) to complete the assignment.
Scenario A
You are the business owner of a local small engine repair shop, and you have been thinking
about implementing a knowledge management system for your customer service technicians.
You are thinking about this because there are times when some of your technicians know how to
fix certain engine problems and others do not. Providing a central knowledge repository could
help share troubleshooting and repair knowledge among your technicians.
Scenario B
You are the business owner of a local cleaning service, and you have been thinking about
implementing a knowledge management system for your cleaning technicians, especially for
those who troubleshoot and solve cleaning problems, such as removing certain carpet and water
stains, addressing mold, and selecting the proper tools and products to use for other types of
cleaning issues. You are thinking about this because there are times when some of your cleaning
technicians know how to properly clean carpets and others do not. Providing a central knowledge
repository could help share cleaning knowledge among your cleaning technicians.
After you chose your scenario (A or B), compose a paper that addresses the elements listed
below.






Explain the role of knowledge management systems.
Explain what is meant by expert systems.
Explain what is meant by content management systems.
Discuss how the business in the selected scenario could benefit from an expert system
and a content management system, and provide two examples for each type of system.
Discuss how the business in the selected scenario could benefit from business
intelligence, and provide two examples of these benefits.
Discuss how the business in the selected scenario can use social media to not only obtain
information and knowledge but to share it as well, and provide two examples of how the
business might use social media information systems.
Your paper must be at least two pages in length (not counting the title and reference pages), and
you must also use at least two scholarly sources, one of which must come from the CSU Online
Library. Any information from a source must be cited and referenced in APA format, and your
paper must be formatted in accordance to APA guidelines.
Welcome to Unit 5. During Unit IV, learn different concept including cloud computing. Cloud computing
is a type of Internet-based computing that provides shared computer processing resources and data to
computers and other devices on demand. Shared data leads to shared knowledge which is a key
component of Knowledge Management. Knowledge management (KM) system – IT system that supports
the capturing, organizing, and dissemination of knowledge throughout the organization- Shared
knowledge is power!

Knowledge of facts

Sources of information

Solutions, patents, and trademarks

Best-practice processes
Unit 5 also deals with the evolution of social media and social media systems. Social media is a form of ecollaboration. Social media has had a tremendous effect on our personal and professional lives. Social
media are computer-mediated technologies that allow the creating and sharing of information, ideas,
career interests and other forms of expression via virtual communities and networks. Social media are
interactive Web 2.0 Internet-based applications. User-generated content, such as text posts or
comments, digital photos or videos, and data generated through all online interactions, are the lifeblood
of social media]
Social media helps the development of online social networks by connecting a user’s profile with those of
other individuals and/or groups
Social networking site is site on which you post information about yourself, create a network of friends,
read about other people, share content such as photos and videos, and communicate with other people
(e.g., Myspace, Facebook, etc)
The term social media is usually used to describe social networking sites such as:
• Facebook – an online social networking site that allows users to create their personal profiles, share
photos and videos, and communicate with other users
• Twitter – an internet service that allows users to post “tweets” for their followers to see updates in
real-time
• LinkedIn – a networking website for the business community that allows users to create professional
profiles, post resumes, and communicate with other professionals and job-seekers.
• Pinterest – an online community that allows users to display photos of items found on the web by
“pinning” them and sharing ideas with others.
• Snapchat – an app on mobile devices that allows users to send and share photos of themselves doing
their daily activities.
Social media take many different forms including blogs, business networks, enterprise social networks,
forums, microblogs, photo sharing, products/services review, social bookmarking, social gaming, social
networks, video sharing, and virtual worlds.[
There are other important terms that have benefited from e-collaboration.
E-collaboration is the use of technology to support
• Work activities with integrated collaboration environments
• Knowledge management with knowledge management systems
• Social networking with social networking systems
• Learning with e-learning tools
• Informal collaboration to support open-source information
Social networking site – site on which you post information about yourself, create a network of friends,
read about other people, share content such as photos and videos, and communicate with other people
(e.g., Myspace, Facebook, etc)
Social networking system – IT system that links you to people you know and, from there, to people your
contacts know

More business focused
Informal collaboration tools focus on “informal” groups of people getting together
Wiki – allows you – as a visitor – to create, edit, change, and often eliminate content
Such content is called open-source information, content that is publicly available, free of charge, and
most often updateable by anyone
Businesses use many IT tools to manage and organize information for many reasons

Online transaction processing (OLTP) – gathering and processing information and updating
existing information to reflect the processed information

Online analytical processing (OLAP) – manipulation of information to support decision making
OLTP

Supports operational processing

Sales orders, accounts receivable, etc

Supported by operational databases & DBMSs
OLAP

Helps build business intelligence

Supported by data warehouses and data-mining tools
Business intelligence (BI) – collective information about customers, competitors, business partners,
competitive environment, and your internal operations for making important, effective, and strategic
business decisions
Workflow system – automation and management of business processes (processing a loan in a bank,
processing a sales order, etc)
Document management system – manages a document through all stages of processing
Knowledge management (KM) system – IT system that supports the capturing, organizing, and
dissemination of knowledge throughout the organization- Shared knowledge is power!
1. Knowledge of facts
2. Sources of information
3. Solutions, patents, and trademarks
4. Best-practice processes
Wiki – allows you – as a visitor – to create, edit, change, and often eliminate content
Such content is called open-source information, content that is publicly available, free of charge, and
most often updateable by anyone

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